AquaWorks Plumbing Services (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and store your personal information when you use our website, contact us, or engage our plumbing services.
1. What Information We Collect
We may collect the following types of personal information:
Your name, email address, phone number
Address or location details for plumbing service requests
Details about the plumbing job or issue
Device / browser information, IP address, pages visited, date/time of visits (via analytics tools)
Any other information you provide via contact / quote / booking forms
2. How We Collect Your Information
We collect your information when you:
Fill out our contact / quote / booking request forms on the website
Email or call us directly
Browse and interact with the website (with cookies, Google Analytics, or Meta / Facebook Pixel)
Engage with our marketing communications, if you opt in
3. How We Use Your Information
We use your information for purposes including but not limited to:
Responding to your enquiries and providing quotes
Scheduling and managing your plumbing service
Sending you updates, reminders, or follow-up communications regarding your service request
Improving our website, services, and customer experience
Running marketing campaigns (e.g. via Google or Facebook), where permitted
Fulfilling legal or regulatory obligations
We will not sell or trade your personal information to unrelated third parties.
4. Cookies & Tracking Technologies
We use cookies and other tracking tools for things like:
Understanding how people use our site (Google Analytics)
Advertising / remarketing (Meta / Facebook Pixel)
Remembering your interactions (form entries, preferences)
You can disable or manage cookies via your browser settings, though some features may not work correctly without them.
5. Sharing Your Information
We may share your personal information with:
Trusted service providers (hosting, analytics, booking systems, etc.)
Advertising platforms (Google, Facebook, etc.) when needed for marketing / remarketing
Law enforcement or regulators if required by law
All third parties we share info with are required to protect your information.
6. Data Security
We employ reasonable security measures such as:
Secure connection (SSL) on our website
Restricted access to your personal information by authorized staff only
Using trusted providers for data storage, analytics, and third-party services
7. Your Rights
Under Australian law (Privacy Act 1988 & Australian Privacy Principles), you have the following rights:
Access your personal information we hold
Correct or update your information if it is wrong or incomplete
Ask us to delete it (where there is no lawful reason to keep it)
Opt out of marketing communications / newsletters
If you want to do any of the above, please contact us using the info below.
8. Data Retention
We will keep your personal information only as long as needed for:
Providing our plumbing services
Complying with any legal or regulatory requirements
Maintaining necessary business records
When your information is no longer required, we will securely destroy or anonymize it.
9. Third-Party Links
Our site may contain links to other websites. We are not responsible for the privacy practices of those sites. We recommend you check their privacy policies.
10. Changes to This Privacy Policy
We may update this policy from time to time. When we do:
We’ll update the “Last Updated” date above
We’ll post the changes on our website
If the changes are significant, we may notify you directly (if we have your contact details)
11. Contact Us
If you have any questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
AquaWorks Plumbing Services
📍 [Insert business address, state, Australia]
📧 Email: info@aquaworksplumbing.net (or your preferred contact email)
🌐 Website: https://www.aquaworksplumbing.net